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We offer both one-time UX audits and ongoing optimization programs.
Jax Media combine qualitative user feedback with quantitative data analysis to deliver actionable UX improvements that increase conversions and customer satisfaction.
Our comprehensive approach includes:
Heuristic Evaluation – Our UX specialists conduct a systematic assessment of your site against established usability principles, identifying critical issues affecting user experience.
User Testing Sessions – We recruit representative users from your target audience to complete key tasks on your site while providing verbal feedback on their experience.
Behavioral Analytics – We analyze heatmaps, session recordings, and navigation paths to identify patterns in user behavior and specific areas of confusion or abandonment.
Competitive Benchmarking – We evaluate your site against direct competitors to identify relative strengths and weaknesses in user experience.
Mobile Experience Assessment – We specifically test your mobile experience across devices to ensure optimal functionality for on-the-go users.
Deliverables include:
Comprehensive UX audit report with prioritized findings
Video highlights from user testing sessions
Implementation roadmap categorized by impact and resource requirements
Design recommendations for critical issues
Our UX testing clients typically achieve:
10-20% increase in conversion rates from existing traffic
Significant reduction in form abandonment
Improved customer satisfaction and retention
Enhanced product discovery and engagement
Ready to Get Started?
Contact us for a preliminary UX assessment and custom testing proposal.
